I lost my account number/login password/transaction PIN! What can I do?

You can recover your 16-digit account number and / or reset your login password and transaction PIN with your mnemonic phrase.

To recover your 16-digit account number and / or reset your login password, head to the login menu on the app, and select “Sign In” then “Forgot Password?”. Use the drop-down button to select either "Login Password" or "Account Number". You will be asked to key in your mnemonic phrase, which will allow you to do either.

To reset your transaction PIN, you have to be logged in. Open the menu on the top left of the screen, then go to “Settings” where you will see an option to “Reset Security PIN”. Key in your mnemonic phrase, then you’ll be able to reset your transaction PIN.